cedar & cove

SERVICE FEES & EXPENSES EXPLAINED

A deposit of £50 is included in the cost of each photography session and workshop [for workshops, this amount is per person, except in the event a group booking has been made]. This amount is non-refundable, except in cases where Cedar & Cove cancel due to unforeseen circumstances, such as illness.

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At Cedar & Cove, our refund policy is based on the timing of your cancellation. If you cancel your booking 14 or more days before the session/workshop, you will receive a full refund, minus the deposit and any service fees. If you cancel 7-14 days before the session/workshop, you will receive a 50% refund, minus the deposit and service fees. For cancellations 5-7 days before your session/workshop, you will you will receive a 25% refund, minus the deposit and service fees. Please note that these refund amounts are calculated after deducting the deposit and service fees. We are unable to refund bookings cancelled within the last 48 hours. However, an option to re-schedule in the event of emergency and extenuating circumstances will be offered at no additional charge to you. Alternatively, we can issue a gift certificate for the value of your booking. This certificate must used for the same service but does not need to be redeemed by the original purchaser. Please note that it cannot be exchanged for cash or its monetary value.

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Each booking can be rescheduled up to two times at minimum 7 days prior to the original session/workshop date. This rule does not apply to extenuating circumstances or adverse weather conditions. Please note that the cancellation and refund policies outlined above do not apply to rescheduled dates. For rescheduled sessions and workshops, the maximum refund available will be 25%, after deducted deposit and service fees.

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​We are unable to refund a booking outside of these parameters. Clients who do not communicate a desire to amend a booking, and/or fail to attend a session or workshop, will also not be eligible for a refund. Please make sure to notify us as soon as possible if you need to cancel or reschedule.

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No-Responsibility Statement

Olivia Coates, along with Cedar & Cove, cannot be held responsible for any injuries, damages, or losses that may occur during our photography sessions or workshops. Participants are responsible for their own safety and must ensure they are in good health and able to perform physical activities. In booking, and in participation, you agree to release Olivia Coates, along with Cedar & Cove, from any claims or liabilities related to your involvement.

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No-Responsibility Disclaimer

By participating in a photography session or Adventure Workshop, you acknowledge that outdoor activities inherently involve certain risks. Olivia Coates, along with Cedar & Cove, assumes no responsibility for any injuries, damages, or losses that may occur during the photography session or workshop. Participants must be in good health and capable of engaging in the physical activities required. It is your responsibility to ensure you follow all appropriate safety guidelines and instructions. By attending, you agree to hold Olivia Coates, along with Cedar & Cove, harmless from any claims or liabilities related to your participation.​​

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Public Liability Insurance

Olivia Coates, along with Cedar & Cove, maintains public liability insurance.