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cedar & cove
cedar & cove
SERVICE FEES & EXPENSES EXPLAINED
A deposit of £50 is included in the cost of each photography session and workshop [for workshops, this amount is per person, except in the event a group booking has been made]. This amount is non-refundable, except in cases where Cedar & Cove cancel due to unforeseen circumstances, such as illness.
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At Cedar & Cove, our refund policy is based on the timing of your cancellation. If you cancel your booking 14 or more days before the session/workshop, you will receive a full refund, minus the deposit and any service fees. If you cancel 7-14 days before the session/workshop, you will receive a 50% refund, minus the deposit and service fees. For cancellations 5-7 days before your session/workshop, you will you will receive a 25% refund, minus the deposit and service fees. Please note that these refund amounts are calculated after deducting the deposit and service fees. We are unable to refund bookings cancelled within the last 48 hours. However, an option to re-schedule in the event of emergency and extenuating circumstances will be offered at no additional charge to you. Alternatively, we can issue a gift certificate for the value of your booking. This certificate must used for the same service but does not need to be redeemed by the original purchaser. Please note that it cannot be exchanged for cash or its monetary value.
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Each booking can be rescheduled up to two times at minimum 7 days prior to the original session/workshop date. This rule does not apply to extenuating circumstances or adverse weather conditions. Please note that the cancellation and refund policies outlined above do not apply to rescheduled dates. For rescheduled sessions and workshops, the maximum refund available will be 25%, after deducted deposit and service fees.
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​We are unable to refund a booking outside of these parameters. Clients who do not communicate a desire to amend a booking, and/or fail to attend a session or workshop, will also not be eligible for a refund. Please make sure to notify us as soon as possible if you need to cancel or reschedule.
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No-Responsibility Statement
Olivia Coates, along with Cedar & Cove, cannot be held responsible for any injuries, damages, or losses that may occur during our photography sessions or workshops. Participants are responsible for their own safety and must ensure they are in good health and able to perform physical activities. In booking, and in participation, you agree to release Olivia Coates, along with Cedar & Cove, from any claims or liabilities related to your involvement.
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No-Responsibility Disclaimer
By participating in a photography session or Adventure Workshop, you acknowledge that outdoor activities inherently involve certain risks. Olivia Coates, along with Cedar & Cove, assumes no responsibility for any injuries, damages, or losses that may occur during the photography session or workshop. Participants must be in good health and capable of engaging in the physical activities required. It is your responsibility to ensure you follow all appropriate safety guidelines and instructions. By attending, you agree to hold Olivia Coates, along with Cedar & Cove, harmless from any claims or liabilities related to your participation.​​
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Public Liability Insurance
Olivia Coates, along with Cedar & Cove, maintains public liability insurance.
cedar & cove
OUR PRIVACY POLICY
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Last Updated: [14/03/2025]
At Cedar & Cove, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop for prints, sign up for our newsletter, or contact us. By using our website and services, you agree to the practices outlined in this Privacy Policy. Please read it carefully before providing any personal information.
Information We Collect
We collect personal information when you interact with our website and services. This includes the following:​
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Personal Identification Information: When you purchase prints, sign up for our newsletter, or contact us through the website, we may collect your name, email address, phone number, billing address, and any other information relevant to processing your order or inquiry
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Usage Data: We automatically collect data about how you use our website, including your IP address, browser type, operating system, pages you visit, and the time spent on the site.
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Cookies: We use cookies to enhance your user experience, analyze traffic, and provide targeted advertising. For more details, please refer to our Cookie Policy, found below.
How We Use Your Information
We may use the information we collect for the following purposes:
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To process transactions: We may use your personal information to process your orders for prints, communicate with you about your order status, and deliver your purchased items.
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To communicate with you: If you have signed up for our newsletter or contacted us, we will use your information to send you marketing materials, updates, and respond to your queries.
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To improve our website and services: Your information helps us analyze trends, administer the site, and improve your overall user experience.
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To comply with legal obligations: We may need to process your personal data to comply with legal requirements or protect our legal rights.
How We Protect Your Information
We implement appropriate security measures to protect your personal data, including encryption and secure servers. However, please note that no method of online transmission or storage is entirely secure, and we cannot guarantee complete security.
Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third-party service providers who help us run our business, such as:
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Payment processors for processing transactions.
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Newsletter services (such as Substack) for sending out marketing communications.
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Web hosting providers who help manage and maintain the site.
These third parties are obligated to keep your information confidential and use it only for the purpose of providing the services we request.
We may also share your personal data if required by law, to protect our rights, or in response to lawful requests by public authorities (e.g., a court order).
Third-Party Links
Our website may contain links to third-party websites or services, such as payment gateways or external resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing any personal information.
Your Data Protection Rights
Depending on your location, you may have certain rights under data protection laws. If you are located in the UK or European Economic Area (EEA), these rights may include:
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The right to access the personal data we hold about you.
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The right to rectify any inaccurate or incomplete data.
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The right to erase your data (right to be forgotten), subject to certain conditions.
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The right to object to or restrict the processing of your data in certain circumstances.
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The right to data portability (to transfer your data to another service provider).
If you wish to exercise these rights, or if you have concerns about how we process your personal data, please contact us.
If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time.
International Transfers
As part of our services, we may transfer your personal data to countries outside the UK or EEA. If we do so, we will ensure that your data is protected in accordance with applicable laws, including using standard contractual clauses or other lawful mechanisms to ensure the protection of your data.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically for any updates. Continued use of the website or services after such changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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Cedar & Cove
Email: cedarcoveuk@gmail.com
Phone: +447522915938
Website: cedarcove.co.uk
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